We take every step to ensure that shopping with us online is safe. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information like your name, address, credit card details etc. entered on our website. This ensures the information passed between your computer and our website cannot be read if it is intercepted. Our technology includes the following features:

Authentication - this assures your browser that your data is being sent to the correct
Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity - this checks the data being transferred to ensure it has not been altered.

- Returns and exchanges are subject to LODI SHOES INDIA India’s return policy.
- Offers are non-transferable and cannot be clubbed with other offers/promotions.
- LODI SHOES INDIA has the right to cancel or change any promotion at any time without notice and in its sole discretion.
- Promotions may be subject to availability.
- Please note, an on-going promotion may not be combined with any other offers unless explicitly noted.
- Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer.
- Promotions cannot be combined with employee discount.
- Qualifying promotion amount applies to merchandise only, excluding Gift cards, CREDIT NOTES, GST and shipping and handling charges if any.

You can find our size guide on each product description page under the 'Size Guide' tab.

If the size you are looking for does not appear in the 'Select Size' drop down menu, the item is currently out of stock for the required size. We only display available stock on our website.

There’s no applicable delivery charge. You do not have to pay for the delivery.

We can deliver products only to our flagship store in Mumbai as of now.

Unfortunately, we are unable to change the delivery address on orders once the checkout process has been completed. Hence, we request you to carefully check your order before clicking 'buy now'.

We aim to deliver your order as soon as possible. Estimated delivery time is provided at the time of placing the order on the checkout page. All delivery times are estimated and are based on working days, this excludes weekends and public holiday.

We are unable to provide exact dates for if or when an item will be restocked in our stores or online. However, we endeavor to make the items available as soon as possible.

We are sorry if we’ve been unable to fulfil your order. Once an order is received, it is entered into our dispatch database. However, on rare occasions the stock for your order may no longer be available and may result in the order being cancelled. You will not be charged for orders that have been cancelled and if you believe that you have been charged, please contact us.

Please note that we are unable to offer alternative items, therefore if the product is no longer available, the item will be cancelled from your order. If the order/item was part of a promotional offer, this could result in the promotion no longer applying to your order.

We do not currently offer exchange of products. You may return the product by placing a return request and either a credit note or a gift card will be issued for the value of the order.

You may place a return request on the website or by contacting the customer care. A return request needs to be placed within 7 days of receiving the order. For more details, refer to the Return Policy.

No, we currently do not have this facility available. For all return requests, kindly place a return request. For more details, refer to the Return Policy.

Please allow 7-10 working days from receipt of your goods at our warehouse for the return to be processed.

You may cancel your order or some items in your order before we bill and ship the items. As a part of our usual business practice, if we receive a cancellation request and the order has not been processed / approved by us, we shall cancel the order and issue either a gift card or a credit note the entire amount. In case of orders that have already being dispatched, COD orders can be returned at the doorstep and prepaid orders will have to be cancelled on the website.

We're sorry you haven't been able to find the answer to your question(s). Our Customer Service team is always keen to help you, so please either call us on the number below or send us an email.
Call Us: 9326053568
Email Us: support@lodishoes.in